How long does delivery take?

Standard delivery is 2–5 business days across Bangladesh. Dhaka orders usually arrive within 1–2 days. Flat ৳80 shipping on all orders.

Do you really support cash on delivery?

Yes — cash on delivery is available for every order, everywhere in the country. You only pay when the parcel is in your hands.

How can I be sure the product is authentic?

We source directly from authorized distributors and inspect every item before dispatch. Products come sealed in their original packaging with full authenticity marks.

What is your return policy?

Unopened items in original condition can be returned within 7 days for a full refund or exchange.

Which payment methods do you accept?

Cash on delivery plus bKash and Nagad for prepaid orders. You'll see all available options at checkout.

Do you deliver outside Dhaka?

We deliver to all 64 districts across Bangladesh via trusted couriers. Rural and remote areas are covered.

Grievance & Complaint Policy

How to file a complaint or grievance with Creation Bangladesh. We are committed to resolving your concerns fairly and promptly under Bangladeshi consumer protection law.

Last updated: August 2026

1.1. Our Commitment

Creation Bangladesh is committed to providing fair, transparent, and timely resolution of all customer complaints and grievances. We value your feedback and view complaints as an opportunity to improve our products and services. This policy outlines how you can raise a concern and what you can expect from us in return, in accordance with the Consumer Rights Protection Act 2009 (Bangladesh).

2.2. What This Covers

This grievance policy applies to any concern arising from your experience with Creation Bangladesh, including but not limited to:

Product quality, authenticity, or condition upon arrival
Delivery delays, non-delivery, or damaged shipments
Refund, return, or exchange disputes
Payment issues, including failed or duplicate charges
Customer service experience or communication issues

3.3. How to File a Complaint

You can raise a grievance through any of the following channels. Please include your order number (if applicable), a clear description of the issue, and any supporting evidence such as photos or screenshots:

WhatsApp (fastest)

Message us at 01821-884455 with your order number and complaint details. Available Saturday — Thursday, 10 AM — 8 PM.

Send a detailed complaint to hello@creation.bd. Include your order number, contact details, and any supporting evidence. We respond to all emails within 24 hours.

In Person

Visit our Dhaka office at House#47(Flt-1A), Road#15(Robindrasaroni Road), Sector#03, Uttara, Dhaka, Bangladesh, 1230. Business hours: Saturday — Thursday, 10 AM — 8 PM.

For the fastest resolution, we recommend contacting us via WhatsApp with your order number and a brief description of the issue.

4.4. What to Expect

Once you file a complaint, here is what happens:

Acknowledgement: We will acknowledge your complaint within 24 hours of receipt, providing you with a reference number.
Investigation: Our team will investigate the matter, which may include reviewing order details, delivery records, and product information.
Resolution proposal: We will propose a fair resolution — which may include a replacement, refund, exchange, or other remedy — within 3–5 business days of acknowledgement.
Confirmation: Once you accept the resolution, we will implement it promptly and confirm completion.

5.5. Escalation Process

If you are not satisfied with the initial resolution, you may request an escalation to senior management. Simply reply to our resolution message or contact us again via any of the above channels and ask for escalation. Senior management will review your case independently and provide a final resolution within 5 additional business days. If the matter remains unresolved, you may seek recourse through the Directorate of National Consumer Rights Protection (DNCRP) or the appropriate court of law in Bangladesh.

6.6. Resolution Timeframes

We aim to resolve complaints as quickly as possible. Our target timeframes are:

AcknowledgementWithin 24 hours

Initial resolution3–5 business days

Escalated resolution5 additional business days

7.7. Your Consumer Rights

Your statutory rights

This grievance policy operates alongside your rights under the Consumer Rights Protection Act 2009 (Bangladesh) and any other applicable consumer protection legislation. Nothing in this policy limits your statutory right to seek remedies through the DNCRP, the courts, or any other competent authority. If any provision of this policy conflicts with a non-waivable statutory right, that statutory right prevails.

Related policies

Questions about this policy?

Email hello@creation.bd or WhatsApp us at 01821-884455.

1.1. Our Commitment

2.2. What This Covers

This grievance policy applies to any concern arising from your experience with Creation Bangladesh, including but not limited to:

Product quality, authenticity, or condition upon arrival

Delivery delays, non-delivery, or damaged shipments

Refund, return, or exchange disputes

Payment issues, including failed or duplicate charges

Customer service experience or communication issues

3.3. How to File a Complaint

WhatsApp (fastest)

Message us at 01821-884455 with your order number and complaint details. Available Saturday — Thursday, 10 AM — 8 PM.

Send a detailed complaint to hello@creation.bd. Include your order number, contact details, and any supporting evidence. We respond to all emails within 24 hours.

In Person

Visit our Dhaka office at House#47(Flt-1A), Road#15(Robindrasaroni Road), Sector#03, Uttara, Dhaka, Bangladesh, 1230. Business hours: Saturday — Thursday, 10 AM — 8 PM.

For the fastest resolution, we recommend contacting us via WhatsApp with your order number and a brief description of the issue.

4.4. What to Expect

Once you file a complaint, here is what happens:

Acknowledgement: We will acknowledge your complaint within 24 hours of receipt, providing you with a reference number.

Investigation: Our team will investigate the matter, which may include reviewing order details, delivery records, and product information.

Resolution proposal: We will propose a fair resolution — which may include a replacement, refund, exchange, or other remedy — within 3–5 business days of acknowledgement.

Confirmation: Once you accept the resolution, we will implement it promptly and confirm completion.

5.5. Escalation Process

7.7. Your Consumer Rights

Your statutory rights